Last updated: 20 October 2026
Service provider: SSL GOFAST is operated by SSL GOFAST LTD, a private limited company registered in England and Wales (company number 16846124). Registered office: Office 12, Initial Business Centre, Wilson Business Park, Manchester M40 8WN, United Kingdom. This is the registered office, not a customer-facing premises.
1. Scope
This policy covers requests to cancel or obtain a refund for SEO, website design and digital strategy services ordered from SSL GOFAST LTD. Enquiries through our website are free; no payment is due just for requesting a quotation. An accepted proposal or service agreement sets the scope, price and billing schedule.
2. Before work starts
If you cancel an agreed one-time project before any work has begun or third-party expenses have been expressly authorised and incurred, we will refund any advance payment for the undelivered work. If specifically approved third-party costs have already been incurred, we will explain and document them before determining the amount due, subject always to applicable law.
3. After work has started
For project work already performed, we may charge a reasonable amount for completed stages or work carried out up to cancellation, along with any expressly authorised non-recoverable third-party costs, where legally permitted. We will give you a clear explanation and refund amounts paid for work that will not be supplied where required by contract or law. Defective or materially undelivered services will be assessed and remedied or refunded as required by applicable consumer law and the agreed service contract.
4. Monthly services and renewal
For SEO Growth (€100/month starting price) and Digital Partner (€130/month starting price), you may ask to cancel future renewals by contacting us before the next billing period. Cancellation normally stops future agreed renewals; services already provided in a paid period are not automatically refundable, except where the contract or law requires. We will confirm the effective cancellation date and any amount due or refundable. Minimum terms or notice requirements apply only if clearly agreed in writing and legally valid.
5. Consumers’ statutory cancellation rights
If you are a consumer and applicable distance-selling law gives you a 14-day cancellation period for a service contract, that statutory right applies from the date the contract is made. If you expressly request service to begin during that period, and then cancel, you may be required to pay a reasonable proportion for services supplied up to the time of cancellation, as permitted by law. If a service is fully performed within the cancellation period, the right to cancel may be lost only where the legal requirements for express request/consent and acknowledgement have been met. Nothing in this policy removes mandatory rights, including for clients in jurisdictions with stronger protections.
Business-to-business projects may have different cancellation rights under their signed proposal or contract.
6. How to request cancellation or a refund
Use our contact page with the subject “Cancellation or refund request”. Include your name, invoice or proposal reference, service, date and the requested resolution. Do not provide payment card details through the form. We will review the request and explain the next steps and any relevant service or consumer rights.
7. Refund method and timing
Approved refunds will normally be sent back through the original payment method where available. Where the law requires a particular deadline, we will meet that deadline; processing by your bank or provider can take additional time. We will confirm the amount and timing in writing.
8. Questions
Contact our team through the contact page. Please include your name, email address and relevant project or order reference. Do not send passwords, payment card numbers or other sensitive information through the contact form.